Refund policy
As a small business, we take great care to inspect every order before it’s shipped. Returns are accepted for faulty items only. We do not offer returns or exchanges for change of mind, incorrect size, or similar reasons — please review product details carefully before purchasing.
We recommend contacting us within 48 hours of delivery where possible, along with your order number and clear photos of the issue. Once your return is approved, we'll confirm the return address and next steps.
What Counts as a Fault
We stand by the quality of our jewellery, and our stainless steel pieces are designed to be tarnish-resistant under normal wear. However, no metal is fully tarnish-proof, and the following are considered normal and are not treated as faults:
- Gradual changes in appearance from prolonged exposure to water, sweat, chlorine, perfume, or chemicals
- Gradual wear of plating with regular use
- Minor variations in gemstones, finishes, or handmade details
A fault refers to genuine manufacturing defects, such as a broken clasp, snapped chain, or missing stone upon arrival.
Exchanges
If your item is faulty, we're happy to offer an exchange instead of a refund. Contact us at elixa.business@gmail.com to arrange this.
Refunds
Once we've received and inspected your return, we'll notify you whether the refund has been approved.
If approved, you'll be automatically refunded to your original payment method within 10 business days. Please note it can take additional time for your bank or card provider to process and post the refund.
If more than 15 business days have passed since we approved your return and you haven't received your refund, please contact us at elixa.business@gmail.com.
Australian Consumer Law
Nothing in this policy excludes or limits your rights under the Australian Consumer Law. If your purchase is covered by a consumer guarantee, you’ll be entitled to the remedies provided under the Australian Consumer Law.