Terms of service

These Terms of Service ("Terms") govern your use of elixaofficial.com (the "Site") and any purchase you make from Elixa ("we", "us", "our"). By accessing the Site or placing an order, you agree to these Terms.

1. About Us

Elixa is an Australian jewellery brand operating online at elixaofficial.com. [Business name and ABN to be added once registered.]

2. Eligibility

By using this Site, you confirm that you are at least 18 years old, or are using the Site under the supervision of a parent or guardian.

3. Products and Pricing

  • All prices are listed in Australian Dollars (AUD) and are subject to change without notice.
  • We make reasonable efforts to display product colours and details accurately, but slight variations may occur due to screen settings or the handmade nature of some pieces.
  • We reserve the right to limit quantities, refuse service, or cancel orders at our discretion — for example, in cases of suspected fraud, pricing errors, or stock unavailability. If we cancel an order after payment, you will receive a full refund.

4. Orders and Payment

  • By placing an order, you're making an offer to purchase, which we may accept or decline.
  • Payment is required in full at the time of order.
  • It's your responsibility to ensure your order and delivery details are correct before submitting.

5. Shipping and Delivery

Shipping costs, timeframes, and delivery information are set out in our Shipping Policy. Delivery timeframes are estimates only and are not guaranteed.

6. Returns and Refunds

Our approach to returns, exchanges, and refunds is set out in our Return Policy, including your rights under the Australian Consumer Law, which are not limited by these Terms.

7. Intellectual Property

All content on this Site — including images, logos, product designs, and text — is owned by Elixa or used with permission, and is protected by copyright and trademark law. You may not reproduce, distribute, or use our content for commercial purposes without our written consent.

8. Acceptable Use

You agree not to use the Site to:

  • Engage in any unlawful activity
  • Attempt to gain unauthorised access to our systems
  • Interfere with the proper functioning of the Site
  • Submit false or misleading information when placing an order

9. Limitation of Liability

To the extent permitted by law, Elixa is not liable for any indirect, incidental, or consequential loss arising from your use of the Site or products purchased, except where such liability cannot be excluded under the Australian Consumer Law. Nothing in these Terms limits any consumer guarantee that cannot lawfully be excluded, restricted, or modified.

10. Changes to These Terms

We may update these Terms from time to time. Changes take effect once posted on this page. Continued use of the Site after changes are posted constitutes acceptance of the updated Terms.

11. Governing Law

These Terms are governed by the laws of Victoria, Australia. Any disputes arising from these Terms or your use of the Site will be subject to the exclusive jurisdiction of the courts of Victoria.

12. Contact

Questions about these Terms can be sent to elixa.business@gmail.com.